Customer Service Representative
My name is Ruby Briseno, and I was born and raised in the small town of Ramona, CA. My parents migrated from Guadalajara, Mexico to the US in 1982 for a better life for their children. Although much of their family did not come with them, I am blessed that I have so much family still in Mexico because we get to visit them at least one time per year.
After high school, I went to a trade school and got my certificate and license for Medical Billing. I have worked in customer service since I was 16 years old. I started off in a small grocery store and then moved on to being a store manager. After working as a retail manager for six years, I knew I wanted to make more of an impact in people’s lives and that is when I got into insurance. I started off working for a very large personal lines agency and built amazing relationships with my clients, helping them find the right coverage and saving them money. I loved hearing about their families and babies that they welcomed into their homes or even new homes they were going to buy. Those are the great things I loved to hear about and still love to hear about from my clients.
I have also been extremely blessed with two amazing and wonderful boys who remain my biggest accomplishment in life. My boys drive me to be better every day; they are the reason I get up in the morning and the reason I work hard every single day. Working hard for my family is something I learned from a young age while watching my father. He would work so hard when we were younger, doing all he could do to make sure his family had an amazing life.
Although I have always lived in California, our family goal is to one day move to Oregon. Every time we go, we enjoy the fresh air, hikes, how green everything is, and sightseeing. Hopefully, after we have saved enough, we will one day be able to buy a home there.